Frequently Asked Questions
Everything you need to know about your grilling experience with Atlanta Grill Company.
How long will it take for my grill to ship?
Most in-stock grills and accessories ship within 1-3 business days. For large freight items like ceramic grills or outdoor kitchens, delivery typically takes 5-10 business days depending on your location.
Do you offer assembly services for local customers?
Yes, we offer professional assembly and local delivery services for customers within the greater Atlanta area. Please contact our showroom directly to schedule an appointment.
What is your return policy for grills and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that used grills cannot be returned due to safety and hygiene standards.
Do you offer financing for high-end outdoor kitchens?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you pre-qualify.
How do I track my freight shipment?
Once your order leaves our warehouse, you will receive a tracking number via email. For freight deliveries, the carrier will call you to schedule a specific delivery window.
Are your products covered by a manufacturer warranty?
Absolutely. All grills and equipment sold by Atlanta Grill Company are authentic and come with full manufacturer warranties. We are an authorized dealer for every brand we carry.